Shipping policy

Shipping Information

We are based in Alberta, Canada, and all orders are shipped from our facility in Alberta. We currently ship across North America.

Processing Time

Orders are typically processed within 1–2 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates
Free shipping on orders over $350 CAD
For orders below this amount, shipping rates are calculated at checkout based on your location.

Delivery times may vary depending on destination and carrier.

Local Pickup

We offer local pickup through secure pickup boxes located in the DeWinton area.

Once your order is ready, you will receive an email with:

Pickup location details
A secure access code to retrieve your package.

Lost or Damaged Shipments

We take care in packaging your order, but once it has been handed to the carrier, it is in their control.

If your package arrives damaged, please:

Note the damage with the carrier at the time of delivery, where possible
Take clear photos of the package and its contents
Contact us as soon as possible with details of the issue

If your package is lost in transit, please reach out to us and we will assist in initiating a trace with the carrier.

We will work with you to find a reasonable resolution once the situation has been reviewed.

Returns & Exchanges
Order Errors (Our Responsibility)

If you receive an incorrect or incomplete order, please contact us within 15 days of delivery.

We will cover return shipping costs
We will correct the issue as quickly as possible
General Returns (Customer Responsibility)

If you wish to return an item for any other reason:

You must notify us in advance
Return shipping costs are the responsibility of the customer
Items must be returned in unused, unopened, and resellable condition

Once the item is received and inspected, a refund will be issued.

Refund Details
Refunds are issued to the original payment method
Original shipping charges are non-refundable